Customer Service
Customer Service
We're committed to providing exceptional support for all your IT infrastructure needs.
Contact Our Team
Email Support
General Inquiries: admin@mainnet.uk
Technical Support: support@mainnet.uk
Sales: sales@mainnet.uk
Response time: Within 24 hours
Phone Support
Coming Soon
Hours: Monday - Friday, 9:00 AM - 5:00 PM GMT
Emergency support available for contract customers
Support Tickets
For existing customers with support contracts
24/7 ticket submission available
Priority response for critical issues
Ordering Information
How to Order
- Online: Browse our catalog and add items to your cart
- Quote Request: Contact us for custom configurations and volume pricing
- Purchase Orders: We accept POs from established businesses (subject to credit approval)
- Payment Terms: NET 30 available for approved accounts
Order Processing
- Orders placed before 2:00 PM GMT are processed same day
- Custom configurations may require 3-5 business days
- You'll receive email confirmation with tracking information
- Track your order status online using your order number
Shipping & Delivery
UK Mainland
- Standard Delivery: 2-3 business days
- Next Day Delivery: Available for in-stock items ordered before 2:00 PM
- Installation Services: Available for servers and enterprise equipment
International Shipping
- EU destinations: 3-5 business days
- Rest of World: 5-10 business days
- Customs and duties may apply for international orders
Returns & Warranties
Return Policy
- Consumer Customers: 14-day cooling off period under UK Consumer Rights
- Business Customers: 30-day return window for DOA items
- Restocking Fee: 15% on opened/configured items (B2B only)
- Software & Licenses: Non-returnable once activated
Warranty Support
- All hardware includes manufacturer warranty
- Extended warranties available at purchase
- On-site warranty options for enterprise equipment
- RMA process handled directly through MAINNET
Business Accounts
Benefits
- NET 30 payment terms (subject to approval)
- Volume discount pricing
- Dedicated account manager
- Priority technical support
- Custom configuration services
How to Apply
Contact our sales team at sales@mainnet.uk with your company details and expected monthly volume.
Frequently Asked Questions
Do you offer leasing options?
Yes, we work with several leasing partners to provide flexible payment options for businesses.
Can you provide custom server configurations?
Absolutely! We specialize in custom builds tailored to your specific requirements.
Do you offer installation services?
Yes, we provide professional installation for servers, storage systems, and networking equipment.
What certifications do you hold?
We're certified partners with HPE, Dell, Cisco, Microsoft, and VMware.